Serra Chevrolet is a first-class operation, staffed by thoroughly competent professionals. It took a long time for GM to produce my Volt, and I peppered, Bob Bence (my slaes person), and the Serra Chevrolet staff with many, many questions. They fielded them all with invariably good humor, and kept me aware of the progress of my vehicle's manufacture. I am thoroughly satisfied with Serra Chevrolet, and have already recommended them to many friends as a great place to buy a car.

Kudos to the entire Serra Team! Just picked up my 6+ year old car from having it detailed and they did a FANTASTIC job inside and out. The interior looks almost like that of a new car...it even has that "new car smell"!. They even got out stains that didn't come out last time I had the car detailed at another dealership. Much gratitude and appreciation to the entire Serra Team; especially Robert, my consultant and Chris, the technician who performed the work. The Serra dealerships I've been to have all been a class act! Professional,courteous, prompt, friendly service will have me visiting this dealership in the future. It was a pleasure doing business with you. The only problem is I got cookie crumbs on the freshly cleaned seats because I couldn't resist grabbing one from their complimentary cookies from the customer waiting area!

Tom,
I am sorry it took me so long to send this e-mail to thank you for making the lease of our new Malibu such an easy transaction. We appreciate everything you did to get the car to us before our company from North Carolina arrived. They just left this morning so I thought this would be a good time to send you this note. In our initial discussions on the lease we talked about the Smart Lease Protection and I wasn't sure if I wanted to get it on the Malibu after not having to use it on the 2007 Impala. You can imagine my relief that i had it on the Impala when I was rear ended one block from the dealership as I was coming to pick up the Malibu. While the damage was fortunately slight I knew that I would not be required to pay anything and the return of the Imapala would not be delayed. I am glad we decided to include the Smart Lease Protection for the Malibu.

At my age, service means a lot. I shop based on service and I applaud people who make sure a customer is satisfied. And I make sure my friends and family know where they can go for service and courtesy.



You're on that list.



My experience with Serra Chevrolet was splendid. And the vehicle I bought gives me a secure feeling -- and that sense of money well spent.



I was pleased to meet Bob, my salesman and Jim, your sales supervisor, and Patrick who walked me through just what your service personnel would do to my vehicle to makes sure I was happy.



So thank you for a pleasant experience -- and I'll be back!





Peter Gavrilovich

Tom:
Just a note to thank you for the way you handled the sale of the new Malibu to Patti. She loves her car and was pleased with the way you handled everything. As you know, we visited various dealerships and were especially close to a deal at another chevrolet dealer, but they could not close the deal while you could. Good work. It is appreciated.

I also wish to let you know that I am about to begin my new car search. Currently I am driving a 2007 Grand Prix with 2 remaining payments. I have leased from a competitor for my last 8 or 9 cars at least and will shop there as well. I have looked at Buicks and liked them but found their lease price way above my pay grade. On Sunday the Oakland Press had an article on the Terrain and gave it high marks. That could be a possibility as well; I would not be adverse to a SUV. I have been a Pontiac customer my whole life, so I am in new waters without much of a clue at this point.

Thanks for the great service to Patti. I would like to give you a shot at my new car as well. Please drop me a line with a few recommendations. You should also know that I have the GM discount through my mother and points gained through the GM card, as well as a lease pull ahead from GM. Hope to hear from you soon.

Harry Miller

Serra Chevrolet Team:

I just want to say thank you for such a great experience while purchasing my new 2010 Chevy Malibu. My Sales Person, Bob Bence, was wonderful. He listened carefully as I told him my needs and lifestyle. Based on this information he recommended two vehicles he felt would meet my needs - the Malibu and the Impala. I chose the Malibu. I am a very picky shopper and want to look at all my options before I buy. Bob was extremely patient and took the time to answer all my questions and explain all the features of the Malibu. Bob is an excellent salesperson and I am speaking from first hand experience. Bob was my salesperson at Saturn of Southfield, which is now known as Serra Chevrolet. After I purchased my Saturn Outlook, Bob would call and email me throughout the year and I thought that it was very special because I had never met a salesperson like Bob. I live in Canton and there is a Chevrolet Dealer near my home but, I drive to Southfield because of the exceptional customer service and warm atmosphere at Serra Chevrolet. Bob, I am so glad that I purchased the Malibu, it is great. Thank you Serra Chevrolet. I look forward to a long relationship.

LaTrese Lindsey 06/09/2010

I buy my Chevrolet’s via the internet.



Bob Bence of Serra Chevrolet is one sales person who understands internet buyers and how they choose to purchase a vehicle.



Bob quickly responded to all of my questions via the internet --- including pricing, exterior color, and interior trim on my 2010 Traverse.



All that was left for me to do was a test drive and complete the necessary paperwork.



Bob saved me several hours visiting Chevrolet showrooms and reduced several days off the buying process.



Contact Bob Bence at Serra Chevrolet for a great internet buying experience.







Roger Arens

CJ, I just would like to thank you again for the WONDERFUL service you gave me with the purchase of my NEW CAMARO last Thursday. You were right, heads are turning. I am VERY PLEASED with the car. From our first chat about my situation concerning the other dealership to giving me the keys to the new car, you showed how 11 years of professionalism can best benefit all customers regardless of their circumstances. I can honestly say that out of all the cars I have brought from different dealerships throughout my life, I have never felt so good about going through the process of getting the car, liking the sales person, and really enjoying the vehicle. THANK YOU C.J. and to all the behind the scene co-workers who help you to put a little in happiness my life. THANK YOU TOO!!! As my friends and neighbors check out the new ride I'm giving high marks to you C.J. and telling them about SERRA CHEVROLET. KEEP UP THE GOOD WORK GUYS AND GALS!!!!!

Tony Williams